Terms & Conditions

Version 1.0 · Effective August 2026

These Terms and Conditions govern all quotes, purchase orders, service engagements, equipment sales, and invoices between Precision MedLab Services, LLC ("PMLS") and its customers ("Client"). Please read them carefully. A printable copy is available on request at service@precisionmedlab.com.

Related pages: Warranty · Shipping & Returns

1. Acceptance

By submitting a service request, approving a quote, issuing a purchase order, or otherwise engaging PMLS, Client expressly acknowledges and agrees to be bound by these Terms. Client acknowledges that these Terms are incorporated by reference into all quotes, invoices, and service engagements, and that Client has had the opportunity to review them.

2. Governing Law

These Terms are governed by the laws of the State of California. Venue for any proceeding not subject to arbitration under Section 28 shall be Orange County, California.

3. Quotes and Estimates

Quotes are valid 30 days from issuance and are preliminary, subject to change upon inspection and findings. Pricing excludes tax, freight, and installation unless expressly stated. Where actual findings materially exceed the estimate, PMLS will notify Client and obtain approval before proceeding.

4. Scope Changes and Authorization

Where additional labor, parts, or services are required to complete the work, PMLS will notify Client and obtain approval before proceeding. Approval may be given by written confirmation (email, purchase order, or message) or by documented verbal authorization, which PMLS will confirm in writing. Approved additional work may be added to the original invoice or billed separately.

5. Purchase Orders

Where Client issues a purchase order, PMLS will work within the purchase order amount and will request a revision or supplemental purchase order before performing work that exceeds it. Any conflicting pre-printed terms on Client's purchase order form are objected to and do not apply; these Terms govern unless superseded by a separately executed written agreement signed by both parties.

6. Labor, Rates and Billing

Minimum billing is 2 hours per service event, with additional time in 15-minute increments. A dispatch and travel fee applies to each on-site visit at the rate stated on the applicable quote, service agreement, or current rate schedule. Labor is billed at the rate tier stated on the applicable quote or service agreement. After-hours, weekend, holiday, and emergency service is billed at increased rates disclosed in advance. Rates are subject to change with 30 days written notice, except where fixed by a signed service agreement.

7. Parts and Procurement

Client may supply parts or request PMLS procurement. PMLS-supplied parts carry a 20% procurement and handling fee. PMLS provides no warranty on Client-supplied parts and is not responsible for incorrect, defective, or incompatible parts provided by Client.

8. Payment Terms

Payment is due upon receipt unless other terms are stated in writing on the quote or invoice. PMLS may require deposit or prepayment prior to commencing work or releasing equipment. Overdue balances accrue a late charge of 1.5% per month or the maximum permitted by California law. Work may be paused or withheld pending payment. Warranty obligations are suspended while any invoice for the related equipment or service remains past due.

9. Payment Disputes

Client agrees not to initiate a payment dispute or chargeback without first providing written notice and allowing PMLS at least 10 business days to resolve the matter. Bad-faith chargebacks may result in suspension of service, acceleration of outstanding balances, and recovery of collection and legal costs.

10. Warranty — Repair Services

PMLS warrants labor for 90 days from the date of service completion, limited to the specific fault identified and addressed on the applicable work order. Unrelated failures, pre-existing conditions, and other subsystems of the same device are not covered. Parts installed carry the manufacturer's or supplier's warranty, passed through where transferable; PMLS provides no independent parts warranty on repair work. Extended parts-and-labor coverage is available for purchase. See the Warranty page for a summary of coverage.

11. Warranty — Equipment Sales

Re-certified equipment carries a 90-day limited parts-and-labor warranty from date of delivery. Extended 12-month coverage applies only where purchased and stated on the quote or invoice.

Coverage is limited to components inspected, repaired, replaced, or calibrated by PMLS during re-certification as itemized on the accompanying certificate of conformance; components not itemized are not covered.

Unless expressly listed as covered on the quote, the following are excluded: imaging tubes, detectors and detector arrays, laser assemblies, ultrasound transducers, high-voltage generators, gantry and drive mechanisms, and integrated software or operating-system components.

New equipment carries the manufacturer's warranty only, passed through where transferable; PMLS provides no independent warranty on new equipment. Equipment marked "as-is, no warranty" on the quote or invoice is sold without coverage of any kind.

12. Warranty Exclusions

No warranty covers: accidental damage, misuse, negligence, or abuse; liquid ingress; power surges or facility power anomalies; operation outside manufacturer specifications; improper storage or environment; unauthorized modification; failure to follow maintenance recommendations; use of incompatible consumables or parts; facility-related issues including power, gas, network, HVAC, and environmental conditions; and installation, integration, or relocation not performed or supervised by PMLS.

Consumables and wear items are excluded, including batteries, lamps, bulbs, probes, cables, sensors, filters, seals, belts, tubing, and accessories.

13. Service by Others

PMLS recognizes that Client's in-house biomedical and clinical engineering staff perform routine work on equipment in their custody. The following provisions define how such work interacts with warranty coverage and return eligibility.

During the 30-day return period. Equipment purchased from PMLS must not be disassembled, serviced, repaired, or modified by any party other than PMLS or a PMLS-authorized agent during the 30-day return period. Where Client identifies a fault, defect, or performance concern within that period, Client shall contact PMLS before opening or servicing the unit. PMLS will troubleshoot remotely and, where required, dispatch or authorize on-site service at no cost where the issue is covered.

Any disassembly, component substitution, software or firmware change, calibration, or repair attempt by another party during the return period renders the unit ineligible for return, refund, or exchange, regardless of whether the intervention caused or contributed to the reported fault. See Shipping & Returns.

Warranty effect. Warranty coverage is void as to any fault caused, contributed to, or obscured by service, repair, disassembly, or modification performed by any party other than PMLS or a PMLS-authorized agent. Where such intervention prevents PMLS from determining the original cause of failure, the claim is not covered.

Seals and identification. Removal, breakage, or defacement of any PMLS void, calibration, or QC seal, and removal or alteration of the serial number or PMLS identification label, are treated as evidence of unauthorized access and terminate return eligibility.

Authorized access. PMLS may, in writing, authorize named Client personnel to perform defined first-line troubleshooting or maintenance without affecting coverage. Such authorization must be issued in advance and is specific to the personnel, equipment, and procedures identified.

14. Warranty Claims

Claims must be submitted within the warranty period and within 30 days of the failure. PMLS will troubleshoot remotely first and reserves the right to inspect the unit before determining coverage. Warranty service does not extend the original warranty period. Warranty applies to the original purchaser only and is not transferable.

15. Exclusive Remedy and Disclaimer

Client's sole and exclusive remedy is, at PMLS's option, repair, replacement, or refund of the amount paid for the item or service giving rise to the claim.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, PMLS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

16. Shipping, Risk of Loss and Delivery

Title and risk of loss pass to Client upon delivery to the carrier. Shipping estimates are not guarantees. Freight, liftgate, inside delivery, and limited-access surcharges are billed at cost unless quoted otherwise. Client is responsible for confirming that the delivery site can receive the shipment, including dock access, door and elevator clearance, and available personnel. Redelivery, storage, and detention charges resulting from a refused or inaccessible delivery are billed to Client. Installation, de-installation, rigging, and site calibration are not included unless expressly quoted.

Client shall inspect each shipment on arrival, note any visible damage on the carrier's delivery receipt, retain all original packaging, and report damage to PMLS within 48 hours of delivery. Claims reported after that period, or where damage was not noted on the delivery receipt, may be denied by the carrier and cannot be honored. Full details appear on the Shipping & Returns page.

17. Returns

Stocked equipment may be returned within 30 days of delivery in original, undamaged, unmodified condition with all original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) number must be issued by PMLS before any unit is shipped back; returns received without an RMA will be refused.

Approved returns are subject to a 20% restocking and processing fee, or 25% on freight-class equipment, deducted from the refund. Return freight and insurance are Client's responsibility except where the return results from a PMLS error or a defect present on arrival. Original shipping, freight, and delivery surcharges are non-refundable.

All returned equipment must be decontaminated prior to shipment and accompanied by a signed decontamination certificate. PMLS will refuse delivery of any unit returned without one and will not open or inspect equipment presenting a potential biohazard; such shipments are returned at Client's expense.

Custom-configured and special-order equipment, consumables, accessories, parts, clearance items, and equipment sold "as-is" are non-returnable. Non-returnable status is stated on the quote prior to purchase.

Orders may be cancelled without charge before shipment. Once a unit has been re-certified, configured, or crated for a specific order, cancellation is subject to the restocking and processing fee.

18. No Uptime Guarantee

PMLS does not guarantee uninterrupted operation. Repairs and maintenance do not constitute a guarantee of uptime or performance continuity.

19. Limitation of Liability

PMLS's total liability is limited to the amount paid for the specific item or service giving rise to the claim. PMLS shall not be liable for indirect, incidental, special, or consequential damages, including loss of revenue or profits, loss of data, business interruption, patient scheduling impact, or clinical outcomes.

20. Clinical and Regulatory Disclaimer

Client acknowledges that serviced equipment may be used in clinical or laboratory environments and agrees that PMLS is not responsible for clinical decisions, patient outcomes, or diagnostic results; that PMLS does not certify equipment for regulatory compliance unless expressly stated in writing; and that Client is solely responsible for verifying equipment functionality prior to clinical use. PMLS services do not replace manufacturer warranties or certifications unless expressly stated.

21. Data, Software and Cybersecurity

PMLS is not responsible for loss or corruption of data, software or operating system failures, or network or cybersecurity issues. Client is solely responsible for backing up all data prior to service.

22. Client Responsibilities

Client agrees to provide a safe working environment and full access to equipment, provide accurate device information, maintain proper utilities, and ensure equipment is properly maintained and decontaminated prior to service. PMLS may refuse service where equipment presents a health or safety risk.

23. Service Reports

Service reports are deemed accurate and accepted unless disputed in writing within 5 business days of delivery.

24. Subcontractors

PMLS may use third-party subcontractors or vendors, acting as coordinator and facilitator. PMLS is not liable for subcontractor or vendor delays, errors, or omissions beyond its reasonable control. Vendor and manufacturer warranties pass through to Client without modification.

25. Timelines, Delays and Force Majeure

Repair timelines are estimates only. PMLS is not liable for delays or failure to perform arising from parts availability, manufacturer support delays, shipping or logistics, natural disasters, supply chain disruption, labor shortages, government action, or other events beyond its reasonable control.

26. Right to Retain Equipment

To the fullest extent permitted by California law, PMLS reserves the right to retain possession of equipment in its custody until payment is received in full. Client is responsible for storage and handling costs incurred due to non-payment.

27. Indemnification

Client agrees to indemnify, defend, and hold harmless PMLS, its owners, employees, and contractors from claims, damages, losses, or liabilities arising from use or operation of equipment, Client negligence or misuse, failure to follow operational or safety guidelines, or clinical or diagnostic use of equipment.

28. Dispute Resolution

Disputes shall first be submitted to mediation in Orange County, California. Disputes not resolved through mediation shall be settled by binding arbitration in Orange County under the rules of a mutually agreed arbitration provider. Nothing in this section limits PMLS's right to seek collection of undisputed amounts owed or injunctive relief in a court of competent jurisdiction.

29. Attorney's Fees

In any action or proceeding to enforce these Terms or collect amounts owed, the prevailing party is entitled to recover reasonable attorney's fees, expert costs, and collection expenses.

30. Termination

Either party may terminate with 30 days written notice unless governed by a separate signed contract. Outstanding balances become immediately due.

31. Government Contracts

Where PMLS provides equipment or services to a federal, state, or municipal agency under a government contract or purchase order, applicable government contracting regulations govern and control over any conflicting provision of these Terms.

32. General

If any provision is found invalid or unenforceable, the remainder stays in full effect. These Terms are the entire agreement unless superseded by a signed written contract. Client may not assign this agreement without PMLS's written consent. Failure to enforce any provision is not a waiver. PMLS may revise these Terms at any time; revisions apply to transactions dated after the revision.

Precision MedLab Services, LLC · 27075 Cabot Road, Suite 118, Laguna Hills, CA 92653 · service@precisionmedlab.com · 877-785-9028